Missed calls
You're on a job and the phone rings out. Most callers don't leave a voicemail; they call the next business.
For plumbers, HVAC, electricians & other local pros
Your customers are calling. Make sure someone answers.
Amber texts back your missed calls in seconds, chats with visitors on your website, and we answer your reviews, keep your website and listings working, and bring past customers back. In English and Spanish.
- Missed calls texted back in seconds, 24/7
- Every review answered within 48 hours
- A results report in your inbox every Friday
Free, no strings. We check 5 places you might be losing customers and send you a 3-minute video.
Rivera Plumbing(305) 555-0142
Missed call · 7:10 PM
Hi! This is Amber, the virtual assistant for Rivera Plumbing. Sorry we missed your call. What can we help with?
water heater is leaking in the garage
So sorry! What's the address, and is water still coming out right now?
1420 Palm Ave. yes, slowly
Got it. I've sent this to the team as urgent, and someone will call you within 15 minutes. If you can, turn off the cold-water valve on top of the heater.
✓ Lead sent to owner · job booked
Example conversation
About Amber Answer
We make sure no customer slips through the cracks.
Amber Answer is a South Florida team that helps local service businesses stop losing customers they never knew they had. You're busy on jobs; we make sure every call, message, review and website visitor gets a response.
We pair Amber, our bilingual virtual assistant, with hands-on work from real people: replying to your reviews, keeping your listings and website correct, and reminding past customers you're there. You get one simple monthly plan and a clear report of what it did for you.
The quiet leaks: five places businesses lose customers without noticing
Unanswered reviews
A 2-star review with no reply is the first thing new customers read about you.
Broken contact forms
Forms quietly stop sending. Nobody tells you, and the leads just vanish.
Wrong listings
Old hours on Apple Maps or a dead number on Yelp send customers to a locked door.
Forgotten customers
Hundreds of past customers who'd book again if you just reminded them you exist.
What are missed calls costing you?
Not every missed call is a lost job, but some are. Move the numbers to match your business.
How it works
Set up in about 10 days. Less than an hour of your time.
- 1
We audit, free
We call after hours, test your contact form, and check your reviews and listings. You get a 3-minute video showing exactly what we found.
- 2
We set it up
One 45-minute call to get access and learn your business. We handle the rest: Amber, replies, fixes and listings.
- 3
You get results every Friday
Calls answered, leads captured, reviews replied to, fixes made, in plain numbers.
Samples
See every service in action.
These are examples using a sample business. Yours will use your name, services and hours.
Missed-call text-back
A missed call becomes a text in seconds.
When you can't pick up, Amber texts the caller, finds out what they need, and sends you the lead. Switch the language to see her reply in Spanish.
Customer's phone
AI website chatbot
Questions answered at 2am.
For customers who'd rather type than call. Tap a question to see how Amber answers on your website.
- Always introduces herself as a virtual assistant
- Never makes up prices; your team confirms quotes
- Texts you a summary the moment a lead comes in
AmberVirtual assistant · sample
Hi! I'm Amber, the virtual assistant for Rivera Plumbing. How can I help today?
Review replies & Google profile
Every review answered within 48 hours.
We reply in your voice, turn unhappy reviews into a second chance, and keep your Google profile active with weekly posts and photos.
Jessica M.★★☆☆☆
Tech showed up two hours late and didn't call ahead. The repair itself was fine.
Reply from Rivera Plumbing
Jessica, thank you for the honest feedback, and we're sorry we kept you waiting without a call. That's not the standard we hold ourselves to. We've added an "on my way" text to every visit so it doesn't happen again. Glad the repair is holding up; please reach out anytime.
Website monitoring & fixes
We catch it before your customers do.
We watch your site around the clock and test your contact form every week. If something breaks, we fix it.
Website online✓ Up · 99.98%
Security certificate✓ Valid · 74 days
Page speed (mobile)✓ Good
Contact form · Tue 9:00 AM test✗ Not delivering
Contact form · Tue 11:40 AM✓ Fixed & retested
Listing accuracy
The right answer, everywhere they look.
We make your name, address, phone number and hours match on Google, Apple Maps, Bing, Yelp, Facebook and about 10 more, then recheck every month.
| Directory | Before | After |
|---|---|---|
| Mon–Sat 7–7 | ✓ Mon–Sat 7–7 | |
| Apple Maps | Closes 5 PM | ✓ Mon–Sat 7–7 |
| Yelp | Old phone number | ✓ (305) 555-0142 |
| Bing | Not listed | ✓ Listed |
| Old address | ✓ Updated |
Win-back emails
Past customers, back in touch.
Friendly monthly emails and seasonal reminders sent from your business to your past customers, with offer codes so you can see who came back.
Hi Carlos,
Last October we flushed your water heater. A yearly flush keeps it running efficiently and can add years to its life.
Book this month and save $25 with code FALL25.
Book my visit
Website builds
No website? We'll build one that works.
A fast, mobile-friendly site with a contact form that actually delivers, linked to your Google listing, with Amber ready to chat with visitors.
Before
Rivera Plumbing★ 4.6 · PlumberWebsite: none listed
After
Fast, reliable plumbing in Miami-Dade
24/7 emergency service · Licensed & insured
Get a free quote
Services & pricing
Pick a bundle, or just the service you need.
Business Image
Look trustworthy everywhere customers find you.
$249.99/mo
+ $100 one-time setup
Est. added sales$800+/mo*
- Listing accuracy on ~15 sites
- Website monitoring & small fixes
- Review replies & Google profile
- Friday results report
Lead Catcher
Catch every new lead and bring old customers back.
$249.99/mo
+ $100 one-time setup
Est. added sales$2,400+/mo*
- Missed-call text-back (English & Spanish)
- AI website chatbot
- Win-back emails
- Friday results report
Amber Complete
Every customer, answered. Everything we do.
$449.99/mo
+ $149.99 one-time setup
Est. added sales$3,200+/mo*
- All 6 services
- Monthly results report with charts
- Priority same-day support
- Website Care included
- 25% off a website build
Missed-call text-back
Every unanswered call gets a text from Amber in seconds.
$109.99/mo
+ $50 setup
Est. added sales~$1,200/mo*
Get startedAI website chatbot
Amber answers questions and captures leads on your site, 24/7.
$109.99/mo
+ $50 setup
Est. added sales~$400/mo*
Get startedReview replies
Every Google review answered in your voice, plus weekly posts.
$109.99/mo
+ $50 setup
Est. added sales~$400/mo*
Get startedWebsite monitoring
Uptime, security and weekly form tests, with small fixes.
$109.99/mo
+ $50 setup
Est. added sales~$200/mo*
Get startedListing accuracy
Correct hours, phone and address on ~15 directories.
$109.99/mo
+ $50 setup
Est. added sales~$200/mo*
Get startedWin-back emails
Monthly emails that bring past customers back to book.
$109.99/mo
+ $50 setup
Est. added sales~$800/mo*
Get startedNeed a website?
We build fast, mobile-friendly sites that bring in calls. Half down to start, half at launch. You own it once it's paid.
Starter Site
$999
One page, contact form, linked to your Google listing.
Get a quoteBusiness Site
$1,499
Up to 5 pages, photo gallery, basic search setup.
Get a quotePremium Site
$1,999
Business Site + Spanish version + booking form + Amber chatbot (2 months free).
Get a quoteWebsite Care
$79/mo
Hosting, security, monitoring and small edits for sites we build.
Get startedThe 60-day missed-call guarantee
If Amber doesn't answer at least 10 of your missed calls in your first 60 days, your next month is free. Applies to Amber Complete, Lead Catcher and missed-call text-back, as long as call forwarding stays on.
* Estimates for a typical home-service business: an average job of $400, about 30 missed calls a month, and about 500 past customers. They are not guarantees or averages of our clients' results; your results depend on your call volume, job value and market. Try the calculator with your own numbers.
No per-text fees. No long contracts: cancel with 30 days' notice. Prices in US dollars.
Why owners trust us
Low risk, clear results, and you stay in control.
60-day guarantee
If Amber doesn't answer at least 10 missed calls in 60 days, your next month is free.
No long contracts
Month to month. Cancel with 30 days' notice, no penalties.
You keep everything
Your reviews, listings, website and customer list stay yours, always.
English & Spanish
Amber replies in your customer's language, automatically.
Local team
Based in South Florida. Real people check Amber's work every week.
Proof every Friday
A plain-numbers report of what we did and what it brought in.
Example · not a real client
What a typical month can look like
An illustration of a Friday report for a busy plumbing company on Amber Complete. Your numbers depend on your call volume and market.
38missed calls texted back
14new leads sent to the owner
9reviews answered
1broken contact form fixed
FAQ
Questions owners ask us.
How proven is this?
We're a new company, so we back it with a guarantee instead of asking you to take our word for it. See why owners trust us and an example of a typical monthly report.
What if it doesn't work for my business?
That's what our 60-day guarantee is for. If Amber doesn't answer at least 10 of your missed calls in your first 60 days, your next month is free. The only condition is that call forwarding stays on, so Amber can actually catch the calls.
Do I keep my phone number?
Yes. Your number stays exactly the same. Unanswered calls are forwarded to Amber, who texts the caller back. Answered calls work like they always have.
Is Amber a real person?
No. Amber is a virtual assistant, and she always says so. She handles the first conversation and gathers details, then passes the lead to you. We review her conversations every week. See samples of Amber at work.
Does Amber speak Spanish?
Sí. Amber replies in whatever language the customer writes in, English or Spanish, and the lead summary you receive is in the language you prefer.
Will Amber quote prices or make promises?
No. She only shares what you approve, like your services, hours and service area. Anything about pricing goes to your team to confirm.
How much does it cost?
Bundles start at $249.99 a month, Amber Complete is $449.99, and any single service is $109.99. See services and pricing.
How long does setup take?
About 10 days. You spend one 45-minute call with us and approve a few things; we do the rest. Texting takes a little longer because phone carriers require a one-time business registration.
What happens if I cancel?
Give 30 days' notice. Amber stops texting, and your unanswered calls go straight to your phone. You keep everything that's yours: your reviews, your listings, your website fixes and your customer list.
Do you write fake reviews or buy reviews?
Never. We reply to your real reviews and help you ask happy customers for honest ones, following Google's rules.
What do I do if I have other questions?
Ask Amber on our contact page, or call or text (786) 654-8567.
Find out what you're missing. Free, in 3 minutes.
Tell us about your business. We'll check your calls, reviews, website and listings, and send you a short video with what we find. No pitch unless you ask for one.
Prefer to talk? Call or text (786) 654-8567
or email hello@amberanswer.com