Legal

Terms of Service

Last updated: September 30, 2026

These terms apply to businesses that use Amber Answer's services ("you," "client") and to anyone using our website. Your signed service agreement, if any, adds to these terms; where they conflict, the signed agreement controls.

1. Our services

Depending on your plan, Amber Answer provides missed-call text-back, a website chat assistant, review replies and Google Business Profile upkeep, listing accuracy, website monitoring with small fixes (up to one hour per month unless your plan says otherwise), and email campaigns to your past customers. Work outside your plan is quoted separately.

2. Subscriptions, billing and cancellation

• Plans are billed monthly in advance, or yearly if you choose a yearly plan. Setup fees are one-time and non-refundable once setup work begins.
• You may cancel with 30 days' written notice to hello@amberanswer.com.
• If a payment fails, services may be paused after 7 days and cancelled after 14 days. Updating your payment method restores paused services.
• Plans include reasonable usage limits (for example, monthly text messages and chat conversations) described at signup. Usage above those limits may be billed at the rates stated in your plan.

3. Your responsibilities

• Give us accurate business information and keep it current, including services, hours, service area and anything our assistant should never say.
• Provide the access we need (for example, manager access to your Google Business Profile or a separate website login). Never share your personal passwords with us.
• Use our services lawfully, including laws on text messaging, email marketing, reviews and consumer privacy, and have the right to share any customer lists you give us.
• Review content we prepare for approval. Email campaigns you do not respond to within 48 hours may be sent as drafted, unless you tell us otherwise.

4. The virtual assistant

Amber is an AI-powered virtual assistant. She always identifies herself as a virtual assistant, collects information and passes leads to you. She does not quote prices, make binding commitments or give professional advice on your behalf. AI can make mistakes; you are responsible for confirming details, pricing and scheduling with your customers. We review conversations regularly and update the assistant's instructions when needed.

5. Text messaging terms

Texts are sent on your behalf to people who called your business and did not reach you, or who asked to be texted. Message frequency varies. Message and data rates may apply. Recipients can reply STOP to opt out or HELP for help, and we honor opt-outs immediately. Carriers are not liable for delayed or undelivered messages. Business texting requires carrier registration (A2P 10DLC), which you authorize us to complete for you during setup.

6. Reviews

We reply to real reviews and may help you ask customers for honest reviews. We do not write fake reviews, offer incentives for reviews or ask only satisfied customers to leave them.

7. Ownership

• You own your business information, customer lists, reviews, listings, website and any fixes we make to it. On cancellation we provide an export of your data on request.
• We own the Amber Answer software, assistant, templates and our texting phone numbers. If your plan includes a number transfer, we will transfer it on request after cancellation.

8. Confidentiality

We keep your non-public business information confidential and use it only to provide our services. See our Privacy Policy for details.

9. Disclaimers

We work hard to capture more of your leads, but we do not guarantee specific results, revenue, rankings or review ratings, except for any written guarantee included in your plan. Services are provided "as is" and depend on third parties such as phone carriers, Google and email providers.

10. Limitation of liability

To the extent allowed by law, Amber Answer is not liable for indirect, incidental or lost-profit damages, and our total liability for any claim is limited to the fees you paid us in the three months before the claim arose.

11. Governing law

These terms are governed by the laws of the State of Florida.

12. Changes

We may update these terms. We will post the new version here and notify active clients by email of material changes.

Contact

Amber Answer · Based in South Florida
Email: hello@amberanswer.com · Phone: (786) 654-8567